Thank you for shopping with Surplus Bargains! We want you to be completely satisfied with your purchase, and we understand that sometimes things just don't work out. Therefore, we have implemented a customer refund policy that allows you to change your mind and return products for a full refund.

If for any reason you are not completely satisfied with your Surplus Bargains purchase, you may return new and unopened products within 30 days of receiving your purchase, together with your proof of purchase, for a full refund. We understand that sometimes you may have opened a product and realized it wasn't what you wanted, so we also offer a 15-day return policy for open products, as long as they are returned with your proof of purchase and in their original condition.

Please note that we are unable to refund or exchange items that have been modified from their original form when purchased, or are dirty, stained, or damaged. We apologize for any inconvenience this may cause.

To initiate a return, please contact our customer service team at contact@surplus-bargains.com and they will guide you through the process. Once we receive your returned item, we will process your refund within 7-10 business days. Please note that it may take up to 5-7 business days for your bank or credit card company to process the refund and post it to your account.

Thank you for choosing Surplus Bargains for your shopping needs. We appreciate your business and look forward to serving you again soon!